Call 132 500 from anywhere in Victoria for emergency SES assistance in a flood or storm. It is the same cost as a local call in Victoria (mobiles may be higher).

SES volunteers are on call 24 hours a day to provide emergency assistance if you or your property is affected by a flood or storm.

When you call 132 500 you will be connected to your local SES Unit or an emergency communications centre, where a trained call taker will note the details and dispatch the local SES Unit to the incident.

If you require emergency assistance do not send an email.

Phone triple zero (000) for police, fire or ambulance.

Click on the links below for more information:

Key points
All you need to know about 132 500 in simple dot-point format.
Click here to download in Adobe PDF format.

Q&As
Check out the answers to some frequently asked questions about the SES and 132 500, including what constitutes a “flood or storm emergency,” and what happens when you dial 132 500.
Click here to download in Adobe PDF format.

In your language
Written and audio information about 132 500 translated into Arabic, Chinese, Croatian, Greek, Italian, Macedonian, Maltese, Polish, Russian, Serbian Cyrillic, Serbian Latin, Spanish, Turkish, Vietnamese.

Photographs
Snapshots of SES volunteers in action – removing debris from a roof, repairing a damaged roof, and sandbagging to control flash flooding.
Click here to view the photos.

Radio announcements
To listen to some radio style messages about 132 500 click a link below (mp3 format)

• 15 second - straight
• 30 second - straight
• 30 second - quirky