Victoria has a long history of emergencies, some of them highly destructive, and has developed a capability for dealing with such events. Many organisations in the community, including the emergency services, play a part.
Below you will find crucial contact information that will assist members of the public in an emergency.
Flood, Storm, Tsunami and Earthquake Emergency
Call 132 500 from anywhere in Victoria for flood, storm, tsunami and earthquake emergency. For life-threatening emergencies call Triple Zero (000).
VICSES Information Line
Current emergency information is available by calling the VICSES Information Line on 1300 VICSES (that's 1300 842 737). When this service is operating during a large-scale emergency, you may be connected to a call taker or hear a message recorded by SES. At any time, warnings and advice are available by visiting our Current Emergency Information page.
National Relay Service
If you are deaf, hard of hearing or have a speech impairment, contact emergency numbers using the National Relay Service:
- TTY users phone 106 then ask for either 000 or 132 500 or 1300 842 737 (1300 VICSES)
- Speak and Listen users phone 1800 555 727 then ask for either 000 or 132 500 or 1300 842 737 (1300 VICSES)
- Internet relay users connect to the NRS then ask for either 000 or 132 500 or 1300 842 737 (1300 VICSES)
Other emergency services
|Ambulance Victoria (AV)||ambulance.vic.gov.au|
|Country Fire Authority (CFA)||cfa.vic.gov.au|
|Department of Environment & Primary Industries (DEPI)||depi.vic.gov.au|
|Metropolitan Fire & Emergency Services Board (MFB)||mfb.vic.gov.au|
For detailed explanations of agency roles, please refer to the Emergency Management Manual Victoria.
Supporting information and contacts
|Weather warnings summary||bom.gov.au/vic/warnings|
|Australian rainfall and river conditions||bom.gov.au/australia/flood|
|Joint Australian Tsunami Warning Centre||www.bom.gov.au/tsunami|
|Road closures and traffic alerts||vicroads.vic.gov.au|
|Gas and electricity emergency contacts||esv.vic.gov.au|
|Current Red Cross response||redcross.org.au|
|Emergency relief and recovery||recovery.vic.gov.au|
|Personal health and safety information||health.vic.gov.au|
|Local council directory||vic.gov.au|
|Flood and storm related park closures||parkweb.vic.gov.au|