Call 132 500 from anywhere in Victoria for flood, storm, tsunami and earthquake emergency. For life-threatening emergencies call Triple Zero (000).

Current emergency information is available by calling the VICSES Information Line on 1300 VICSES (that's 1300 842 737). When this service is operating during a large-scale emergency, you may be connected to a call taker or hear a message recorded by VICSES. At any time, warnings and advice are available by visiting our Current Emergency Information page.

If you are deaf, hard of hearing or have a speech impairment, contact the Victoria State Emergency Service (VICSES) through the National Relay Service.

Mid West Office – Horsham

48 McLachlan Street
Horsham, Victoria 3400

Phone: (03) 9256 9800
Fax: (03) 9256 9810

Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)

Mid West Office – Wendouree

352 Dowling Street
Wendouree, Victoria 3355

Phone: (03) 9256 9300
Fax: (03) 5339 1344

Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)

Media enquiries

Please direct any media enquiries to the VICSES Media Line (6am-10pm, 24/7)

Volunteer enquiries

If you're interested in becoming a volunteer, please take a look at our Volunteer section for further information.

Region map


  • Mid West Region Support
  • Ararat
  • Bacchus Marsh
  • Ballarat
  • Dimboola
  • Dunmunkle (formerly Rupanyup)
  • Edenhope
  • Goroke
  • Hepburn Shire
  • Horsham
  • Kaniva
  • Nhill
  • St Arnaud
  • Stawell
  • Warracknabeal