Call 132 500 from anywhere in Victoria for flood, storm, tsunami and earthquake emergency. For life-threatening emergencies call Triple Zero (000).

Current emergency information is available by calling the VICSES Information Line on 1300 VICSES (that's 1300 842 737). When this service is operating during a large-scale emergency, you may be connected to a call taker or hear a message recorded by VICSES. At any time, warnings and advice are available by visiting our Current Emergency Information page.

If you are deaf, hard of hearing or have a speech impairment, contact the Victoria State Emergency Service (VICSES) through the National Relay Service.

North West Office – Bendigo

7 Rohs Road
Bendigo East , Victoria 3550

Phone: (03) 9256 9500
Fax: (03) 5444 8400

Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)

North West Office – Swan Hill

PO Box 1700
1/17 Rutherford Street
Swan Hill, Victoria 3585

Phone: (03) 9256 9550
Fax: (03) 5036 2200

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Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)

Media enquiries

Please direct any media enquiries to the VICSES Media Line (6am-10pm, 24/7)

Volunteer enquiries

If you're interested in becoming a volunteer, please take a look at our Volunteer section for further information.

Region map


  • North West Region Support
  • Bendigo
  • Birchip
  • Castlemaine
  • Dunolly
  • Echuca
  • Gisborne
  • Heathcote
  • Kerang
  • Kyabram
  • Marong
  • Maryborough
  • Mildura
  • Murrayville
  • Ouyen
  • Robinvale
  • Rochester
  • Rushworth
  • Swan Hill
  • Wedderburn
  • Woodend
  • Woomelang
  • Wycheproof