On 29 July 2016, the Hon James Merlino MP, Minister for Emergency Services launched the Victoria State Emergency Service (VICSES) Community Resilience Strategy 2016-2019 (Strategy); an important element of realising VICSES’ vision of Safer Communities – Together. 

While much of the language around community resilience is new, community education and engagement have long been part of the work of VICSES.

The Strategy outlines why this work is valuable and what it will achieve, and lays the groundwork from which to build work programs, projects and community centred action under our three pillars of Capacity, Collaboration and Connections.

In doing so, it informs the work of all VICSES members and the way we interact with the emergency management and government sectors; and our commitment to support our volunteers and staff (our people) to have the skills, competencies, supports and structures in place to meet our current and future needs.

Our findings will be published annually during the life of the strategy as a series of outcome reports to demonstrate our successes and learnings for what we have committed to achieve.

We welcome your feedback and input to assist us in the implementation and delivery of the strategy. You can contact us at  or through your local VICSES regional office.

Download our Strategy

Outcomes Reports



Findings will be published annually during the life of the document as an outcomes report and made available here.

The Year One Outcomes Report (6MB) presents some key highlights, activities and outcomes from the Strategy implementation that took place during the period of 2016-2017.







The Year Two Outcomes Report (2MB).

A key highlight this year includes the finalisation of the Strategy’s Indicators and Evaluation Framework. The framework establishes a series of Flagship Measures for expanding upon and evaluating the Strategy key performance indicators.

Resilience Models - Capacity, Collaboration & Connections

VICSES has developed a series of resilience models that provide the framework to test our underlying assumptions in better understanding community attitudes, associated barriers and drivers across a range of preparedness behaviours

Check out the quick reference guide (9MB) and video that provide an overview to the design build of the VICSES resilience models.

Evaluating our Success

Measurement and evaluation are key components of the Strategy. In 2018-19 VICSES implemented the VICSES Community Resilience Strategy – Indicators and Evaluation Framework. The framework establishes nine Flagship Measures for VICSES to operationalise the three Strategic Objectives of the Strategy and links to other key pieces of Victorian, Australian and International doctrine. These Flagship Measures represent key priorities for VICSES to measure our progress against the Strategy. For details of the framework contact us at resilience@ses.vic.gov.au