Contact us
Call 132 500 from anywhere in Victoria for flood, storm, tsunami and earthquake emergency. For life-threatening emergencies call Triple Zero (000).
How to contact us
Emergency information
Current emergency information is available by calling the VicEmergency Hotline on 1800 226 226. At any time, warnings and advice is available by visiting the VicEmergency website.
If you are deaf, hard of hearing or have a speech impairment, contact the Victoria State Emergency Service (VICSES) through the National Relay Service.
Please do not report emergencies via our website, but instead call 132 500 or Triple Zero (000).
Media enquiries
Please direct any media enquiries to the VICSES Media Line (6am-10pm, 24/7)
Volunteer enquiries
If you're interested in becoming a volunteer, please take a look at our volunteer section for further information.
General enquiries
For contact details for the Victorian Head Office and our regional offices, please see the office information below.
You can also use the 'contact us' form below to contact our head office.
Central (Metropolitan Melbourne)
Victorian Head Office – Southbank
168 Sturt Street
Southbank, Victoria 3006
Phone: (03) 9256 9000
Email: vicses@ses.vic.gov.au
Office hours: 8.30 am-5 pm, Monday to Friday (excluding public holidays)
Central Office – Mulgrave
Unit 6, 3-5 Gilda Court
Mulgrave, Victoria 3170
Phone: (03) 9256 9700
Email: central@ses.vic.gov.au
Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)
Central Office – Sunshine West
239 Proximity Drive
Sunshine West, Victoria 3020
Phone: (03) 9256 9250
Email: central@ses.vic.gov.au
Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)
Units
East (Gippsland)
East Office – Bairnsdale
130 Macleod Street
Bairnsdale, Victoria 3875
Phone: (03) 9256 9400
Email: east@ses.vic.gov.au
Office hours: 9am-5pm, Monday to Friday (excluding public holidays)
East Office – Moe
PO Box 631
82A Moore Street
Moe, Victoria 3825
Phone: (03) 9256 9450
Email: east@ses.vic.gov.au
Office hours: 9am-5pm, Monday to Friday (excluding public holidays)
Units
Mid West (Grampians)
Mid West Office – Horsham
48 McLachlan Street
Horsham, Victoria 3400
Phone: (03) 9256 9800
Email: midwest@ses.vic.gov.au
Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)
Mid West Office – Wendouree
352 Dowling Street
Wendouree, Victoria 3355
Phone: (03) 9256 9300
Email: midwest@ses.vic.gov.au
Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)
Units
North East (Hume)
North East Office – Benalla
64 Sydney Road
Benalla, Victoria 3672
Phone: (03) 9256 9650
Email: northeast@ses.vic.gov.au
Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)
Units
North West (Loddon Mallee)
North West Office – Bendigo
7 Rohs Road
Bendigo East , Victoria 3550
Phone: (03) 9256 9500
Email: northwest@ses.vic.gov.au
Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)
North West Office – Swan Hill
PO Box 1700
1/17 Rutherford Street
Swan Hill, Victoria 3585
Phone: (03) 9256 9550
Email: northwest.office@ses.vic.gov.au
Office hours: 9.30am-3pm, Monday to Friday (excluding public holidays)
North West Office – Mildura
308-390 Koorlong Avenue
Irymple, Victoria 3498
Phone: (03) 5051 4658 or (03) 5051 4500
Email: northwest@ses.vic.gov.au
Office hours: 9.30am-3pm, Tuesday and Wednesday (excluding public holidays)
South West (Barwon South West)
South West Office – Geelong
90 Furner Avenue
Bell Park, Victoria 3215
Phone: (03) 9256 9350
Email: southwest@ses.vic.gov.au
Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)
South West Office - Warrnambool
PO Box 6749 Gillies Street
Warrnambool Victoria 3280
Phone: (03) 9256 9608
Email: southwest@ses.vic.gov.au
South West Office – Hamilton
PO Box 471
38 Fenton Street
Hamilton, Victoria 3300
Phone: (03) 9256 9600
Email: southwest@ses.vic.gov.au
Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)
Units
Please do not report emergencies via our website, but instead call 132 500 or Triple Zero (000).
Current emergency information is available by calling the VicEmergency Hotline on 1800 226 226. At any time, warnings and advice is available by visiting the VicEmergency website.
If you are deaf, hard of hearing or have a speech impairment, contact the Victoria State Emergency Service (VICSES) through the National Relay Service.
VICSES North West social media
Units