Call 132 500 from anywhere in Victoria for flood, storm, tsunami and earthquake emergency. For life-threatening emergencies call Triple Zero (000).
On this page:

When should I call VICSES during a flood or storm?

The demand on Victoria State Emergency Service (VICSES) volunteers during severe weather is huge. A large volume of calls mean that jobs need to be prioritised.

VICSES is an emergency services agency and may undertake emergency temporary repairs if required. For minor leaks, superficial damage, removal of debris and cutting down of trees that are still standing, please contact a professional tradesperson.

Use this quick self-assessment guide to know when to call VICSES

Is anyone’s life in danger? Call 000

Are you seeking emergency help in a flood or storm because: 

  • A tree has fallen (tree down) and caused structural damage to your home or vehicle? 

  • There is damage to your roof or it is leaking significantly? 

  • A tree or large branch has fallen and is preventing you from entering or leaving your home? 

  • Your property is flooded or about to flood?

If YES call VICSES on 132 500. Your request for assistance will be logged by our 24/7 call centre. A local volunteer may then contact you for further details.

If NO depending on your situation you should: 

  • Contact your insurer to make a claim or arrange permanent repairs. 

  • Contact a professional tradesperson to repair damage or remove debris, if required.

When to call VICSES
Click to download When should I call VICSES? A4 size flowchart (PDF)

 

VICSES Eastern and Western Region map

VICSES Units - Eastern Region and Western Region map

 

Victorian Head Office – Southbank

168 Sturt Street
Southbank, Victoria 3006
Australia

Phone: (03) 9256 9000 Before calling please note:

  • For emergency assistance from VICSES, call 132 500.
  • If life threatening, call Triple Zero (000).
  • Sandbag locations are available from the Sandbag Guide page
  • Local Flood Guides can be found on the Flood Guides page

Email: vicses@ses.vic.gov.au

Office hours: 8.30 am-5 pm, Monday to Friday (excluding public holidays)

Fundraising

VICSES never fundraises through phone calls. The best way to donate to your local VICSES volunteers is directly to your local unit or by finding your local unit through the GiveNow website.

We are aware that the Volunteers Association (VICSESVA) engages a company called Country Wide Austral to sell advertising space in the association owned Pheonix magazine.

VICSES is not aware of any funds raised through this initiative going back into local VICSES volunteer unit accounts.

Mulgrave

Unit 6, 3-5 Gilda Court
Mulgrave, Victoria 3170

Phone: (03) 9256 9700

Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)

Sunshine West

239 Proximity Drive
Sunshine West, Victoria 3020

Phone: (03) 9256 9250

Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)

Units

 

Bairnsdale

231-233 Main St,
Bairnsdale, Victoria 3875

Phone: (03) 9256 9400

Office hours: 9am-5pm, Monday to Friday (excluding public holidays)

Moe

PO Box 631
82A Moore Street
Moe, Victoria 3825

Phone: (03) 9256 9450

Office hours: 9am-5pm, Monday to Friday (excluding public holidays)

Units

 

Horsham

48 McLachlan Street
Horsham, Victoria 3400

Phone: (03) 9256 9800

Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)

Wendouree

352 Dowling Street
Wendouree, Victoria 3355

Phone: (03) 9256 9300

Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)

Units

 

Benalla

64 Sydney Road
Benalla, Victoria 3672

Phone: (03) 9256 9650

Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)

Units

 

Bendigo

7 Rohs Road
Bendigo East , Victoria 3550

Phone: (03) 9256 9500

Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)

Swan Hill

PO Box 1700
1/17 Rutherford Street
Swan Hill, Victoria 3585

Phone: (03) 9256 9550

Office hours: 9.30am-3pm, Monday to Friday (excluding public holidays)

Mildura

308-390 Koorlong Avenue
Irymple, Victoria 3498
Phone: (03) 9256 9500

Office hours: 9.30am-3pm, Tuesday and Wednesday (excluding public holidays)

VICSES North West social media

Units

 

Geelong

90 Furner Avenue
Bell Park, Victoria 3215

Phone: (03) 9256 9350

Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)

Warrnambool

Building J, Deakin University,
Princes Highway, Warrnambool Victoria 3280

Hamilton

PO Box 471
38 Fenton Street
Hamilton, Victoria 3300

Phone: (03) 9256 9600

Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)

Units

Quick Links

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When to call VICSES
When to call VICSES
Link to Vic Emergency website
Incidents and warnings
test
Find your local flood guide

Please do not report emergencies via our website.

  • For emergency assistance from VICSES, call 132 500.
  • If life threatening, call Triple Zero (000).
The form below is for general enquiries only, and is monitored between 9:00am – 5:00pm Monday to Friday (excluding public holidays). Responses may take up to five working days.

Other support services and information:
  • If you require information on when to call VICSES on 132 500, visit our 'When to call VICSES' web page. Please note that during extreme weather you may receive call waiting times. Please be patient, and keep trying.
  • If you are deaf, hard of hearing or have a speech impairment, contact the VICSES through the National Relay Service.
  • Information on emergency warnings can be accessed via the VicEmergency website, or by phoning the hotline on 1800 226 226.
  • We do not respond to issues relating to power outages or emergencies. For any power emergencies, please refer to your service provider.