Contact us

Call 132 500 from anywhere in Victoria for flood, storm, tsunami and earthquake emergency. For life-threatening emergencies call Triple Zero (000).

On this page:

Emergency information

Please do not report emergencies via our website, but instead call 132 500 for emergency assistance from VICSES or Triple Zero (000) in a life-threatening emergency.

At any time, warnings and advice is available by visiting the VicEmergency website. Current emergency information is also available by calling the VicEmergency Hotline on 1800 226 226.

If you are deaf, hard of hearing or have a speech impairment, contact the Victoria State Emergency Service (VICSES) through the National Relay Service.

For non-urgent enquires you can fill in the form at the bottom of the page.

Media enquiries

Please direct any media enquiries to the VICSES Media Line (6am-10pm) on 1300 783 933.

Volunteer enquiries

If you're interested in becoming a volunteer, please take a look at our volunteer section for further information.

Freedom of information (FOI) enquiries

For FOI enquiries, please visit our FOI page on our website.

General enquiries

For contact details for the Victorian Head Office and our regional offices, please see the office information below. 

You can also use the 'contact us' form below to contact our head office.

When should I call VICSES during a flood or storm?

The demand on Victoria State Emergency Service (VICSES) volunteers during severe weather is huge. A large volume of calls mean that jobs need to be prioritised.

VICSES is an emergency services agency and may undertake emergency temporary repairs if required. For minor leaks, superficial damage, removal of debris and cutting down of trees that are still standing, please contact a professional tradesperson.

Use this quick self-assessment guide to know when to call VICSES

Is anyone’s life in danger? Call 000

Are you seeking emergency help in a flood or storm because: 

  • A tree has fallen (tree down) and caused structural damage to your home or vehicle? 

  • There is damage to your roof or it is leaking significantly? 

  • A tree or large branch has fallen and is preventing you from entering or leaving your home? 

  • Your property is flooded or about to flood?

If YES call VICSES on 132 500. Your request for assistance will be logged by our 24/7 call centre. A local volunteer may then contact you for further details.

If NO depending on your situation you should: 

  • Contact your insurer to make a claim or arrange permanent repairs. 

  • Contact a professional tradesperson to repair damage or remove debris, if required.

When to call VICSES
Click to download When should I call VICSES? A4 size flowchart (PDF)

 

Victorian Head Office – Southbank

168 Sturt Street
Southbank, Victoria 3006

Phone: (03) 9256 9000
Email: vicses@ses.vic.gov.au

Office hours: 8.30 am-5 pm, Monday to Friday (excluding public holidays)

Central Office – Mulgrave

Unit 6, 3-5 Gilda Court
Mulgrave, Victoria 3170

Phone: (03) 9256 9700
Email: central@ses.vic.gov.au

Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)

Central Office – Sunshine West

239 Proximity Drive
Sunshine West, Victoria 3020

Phone: (03) 9256 9250
Email: central@ses.vic.gov.au

Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)

Units

 

East Office – Bairnsdale

231-233 Main St,
Bairnsdale, Victoria 3875

Phone: (03) 9256 9400
Email: east@ses.vic.gov.au

Office hours: 9am-5pm, Monday to Friday (excluding public holidays)

East Office – Moe

PO Box 631
82A Moore Street
Moe, Victoria 3825

Phone: (03) 9256 9450
Email: east@ses.vic.gov.au

Office hours: 9am-5pm, Monday to Friday (excluding public holidays)

Units

 

Mid West Office – Horsham

48 McLachlan Street
Horsham, Victoria 3400

Phone: (03) 9256 9800
Email: midwest@ses.vic.gov.au

Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)

Mid West Office – Wendouree

352 Dowling Street
Wendouree, Victoria 3355

Phone: (03) 9256 9300
Email: midwest@ses.vic.gov.au

Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)

Units

 

North East Office – Benalla

64 Sydney Road
Benalla, Victoria 3672

Phone: (03) 9256 9650
Email: northeast@ses.vic.gov.au

Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)

Units

 

North West Office – Bendigo

7 Rohs Road
Bendigo East , Victoria 3550

Phone: (03) 9256 9500
Email: northwest@ses.vic.gov.au

Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)

North West Office – Swan Hill

PO Box 1700
1/17 Rutherford Street
Swan Hill, Victoria 3585

Phone: (03) 9256 9550
Email: northwest.office@ses.vic.gov.au

Office hours: 9.30am-3pm, Monday to Friday (excluding public holidays)

North West Office – Mildura

308-390 Koorlong Avenue
Irymple, Victoria 3498
Phone: (03) 9256 9500

Email: northwest@ses.vic.gov.au

Office hours: 9.30am-3pm, Tuesday and Wednesday (excluding public holidays)

VICSES North West social media

Units

 

South West Office – Geelong

90 Furner Avenue
Bell Park, Victoria 3215

Phone: (03) 9256 9350
Email: southwest@ses.vic.gov.au

Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)

South West Office - Warrnambool

Building K, Deakin University,
Princes Highway, Warrnambool Victoria 3280

Phone: (03) 9256 9600
Fax (03) 9256 9614
Email:  southwest@ses.vic.gov.au

South West Office – Hamilton

PO Box 471
38 Fenton Street
Hamilton, Victoria 3300

Phone: (03) 9256 9600
Email: southwest@ses.vic.gov.au

Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)

Units

 

Please do not report emergencies via our website.

  • For emergency assistance from VICSES, call 132 500.
  • If life threatening, call Triple Zero (000).
The form below is for general enquiries only, and is monitored between 9:00am – 5:00pm Monday to Friday (excluding public holidays). Responses may take up to five working days.

Other support services and information:
  • If you require information on when to call VICSES on 132 500, visit our 'When to call VICSES' web page. Please note that during extreme weather you may receive call waiting times. Please be patient, and keep trying.
  • If you are deaf, hard of hearing or have a speech impairment, contact the VICSES through the National Relay Service.
  • Information on emergency warnings can be accessed via the VicEmergency website, or by phoning the hotline on 1800 226 226.
  • We do not respond to issues relating to power outages or emergencies. For any power emergencies, please refer to your service provider.