Contact us
Call 132 500 from anywhere in Victoria for flood, storm, tsunami and earthquake emergency. For life-threatening emergencies call Triple Zero (000).
When to call VICSES
When should I call VICSES during a flood or storm?
The demand on Victoria State Emergency Service (VICSES) volunteers during severe weather is huge. A large volume of calls mean that jobs need to be prioritised.
VICSES is an emergency services agency and may undertake emergency temporary repairs if required. For minor leaks, superficial damage, removal of debris and cutting down of trees that are still standing, please contact a professional tradesperson.
Use this quick self-assessment guide to know when to call VICSES
Is anyone’s life in danger? Call 000
Are you seeking emergency help in a flood or storm because:
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A tree has fallen (tree down) and caused structural damage to your home or vehicle?
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There is damage to your roof or it is leaking significantly?
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A tree or large branch has fallen and is preventing you from entering or leaving your home?
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Your property is flooded or about to flood?
If YES call VICSES on 132 500. Your request for assistance will be logged by our 24/7 call centre. A local volunteer may then contact you for further details.
If NO depending on your situation you should:
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Contact your insurer to make a claim or arrange permanent repairs.
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Contact a professional tradesperson to repair damage or remove debris, if required.
VICSES Eastern and Western Region map
VICSES Units - Eastern Region and Western Region map
Metropolitan Melbourne
Victorian Head Office – Southbank
168 Sturt Street
Southbank, Victoria 3006
Phone: (03) 9256 9000 Before calling please note:
- For emergency assistance from VICSES, call 132 500.
- If life threatening, call Triple Zero (000).
- Sandbag locations are available from the Sandbag Guide page
- Local Flood Guides can be found on the Flood Guides page
Email: vicses@ses.vic.gov.au
Office hours: 8.30 am-5 pm, Monday to Friday (excluding public holidays)
Mulgrave
Unit 6, 3-5 Gilda Court
Mulgrave, Victoria 3170
Phone: (03) 9256 9700
Email: ust.easternmetro@ses.vic.gov.au
Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)
Sunshine West
239 Proximity Drive
Sunshine West, Victoria 3020
Phone: (03) 9256 9250
Email: ust.nwmetro@ses.vic.gov.au
Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)
Units
Gippsland
Bairnsdale
231-233 Main St,
Bairnsdale, Victoria 3875
Phone: (03) 9256 9400
Email: ust.gippsland@ses.vic.gov.au
Office hours: 9am-5pm, Monday to Friday (excluding public holidays)
Moe
PO Box 631
82A Moore Street
Moe, Victoria 3825
Phone: (03) 9256 9450
Email: ust.gippsland@ses.vic.gov.au
Office hours: 9am-5pm, Monday to Friday (excluding public holidays)
Units
Grampians
Horsham
48 McLachlan Street
Horsham, Victoria 3400
Phone: (03) 9256 9800
Email: ust.midwest@ses.vic.gov.au
Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)
Wendouree
352 Dowling Street
Wendouree, Victoria 3355
Phone: (03) 9256 9300
Email: ust.midwest@ses.vic.gov.au
Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)
Units
Hume
Benalla
64 Sydney Road
Benalla, Victoria 3672
Phone: (03) 9256 9650
Email: northeast@ses.vic.gov.au
Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)
Units
Loddon Mallee
Bendigo
7 Rohs Road
Bendigo East , Victoria 3550
Phone: (03) 9256 9500
Email: ust.mallee@ses.vic.gov.au | ust.loddon@ses.vic.gov.au
Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)
Swan Hill
PO Box 1700
1/17 Rutherford Street
Swan Hill, Victoria 3585
Phone: (03) 9256 9550
Email: ust.mallee@ses.vic.gov.au | ust.loddon@ses.vic.gov.au
Office hours: 9.30am-3pm, Monday to Friday (excluding public holidays)
Mildura
308-390 Koorlong Avenue
Irymple, Victoria 3498
Phone: (03) 9256 9500
Email: ust.mallee@ses.vic.gov.au | ust.loddon@ses.vic.gov.au
Office hours: 9.30am-3pm, Tuesday and Wednesday (excluding public holidays)
Barwon South West
Geelong
90 Furner Avenue
Bell Park, Victoria 3215
Phone: (03) 9256 9350
Email: ust.barwon@ses.vic.gov.au
Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)
Warrnambool
Building K, Deakin University,
Princes Highway, Warrnambool Victoria 3280
Phone: (03) 9256 9600
Fax (03) 9256 9614
Email: ust.southwest@ses.vic.gov.au
Hamilton
PO Box 471
38 Fenton Street
Hamilton, Victoria 3300
Phone: (03) 9256 9600
Email: ust.southwest@ses.vic.gov.au
Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)
Units
Please do not report emergencies via our website.
- For emergency assistance from VICSES, call 132 500.
- If life threatening, call Triple Zero (000).
Other support services and information:
- If you require information on when to call VICSES on 132 500, visit our 'When to call VICSES' web page. Please note that during extreme weather you may receive call waiting times. Please be patient, and keep trying.
- If you are deaf, hard of hearing or have a speech impairment, contact the VICSES through the National Relay Service.
- Information on emergency warnings can be accessed via the VicEmergency website, or by phoning the hotline on 1800 226 226.
- We do not respond to issues relating to power outages or emergencies. For any power emergencies, please refer to your service provider.
VICSES North West social media
Units