Families of volunteers

Safety drives decisions at VICSES and our volunteers are well versed and committed to providing a safe and healthy workplace for themselves, their fellow volunteers, and their community.

On this page:

In it together

While serving in VICSES provides a unique sense of satisfaction and camaraderie, at times our members may experience high levels of stress due to the demands of their job and events occurring in their everyday life. Pressure and all types of life disasters happen to all of us and it is normal to sometimes feel under the weather, and to seek support. At VICSES we look after the wellbeing of our members and their families, so in turn they can do what they do best, look after our community.

Our volunteers receive formal training in work health and safety, work under the VICSES Safety Management system, and are skilled in recognition of hazards and managing risks in a dynamic and challenging workplace.

Volunteers and their families have access to a broad range of physical and mental health and wellbeing programs.

The programs available include health checks, vaccinations, healthy eating initiatives, mental health support and education, fitness programs, workers' compensation, supportive return to work arrangements and peer support.

People react differently to the unique demands of the VICSES service as well as life challenges.

It's important that VICSES members and their families manage their mental health as well as their physical health. If you, your family, or your close friends are experiencing challenges, it's important to get help early, so it doesn't develop into a more serious mental illness.

The work that our VICSES members do can have an impact on how they manage at home and work. At some point, your loved one may need extra support.  It’s the family of our members who are often the first to notice that something is not quite right. It can affect their relationships with others, particularly their family and friends.

Notice changes in behaviour

There are a number of warning signs that could suggest your partner or loved one is having difficulty as a result of their role in VICSES, such as attending a potentially traumatic event.

Keep an eye out for changes to:

  • Interactions with their family, friends, workmates or Unit.
  • Sleep
  • Eating and drinking
  • Physical appearance
  • Regular routines 

If you notice significant changes in their behaviour or emotional reactions, they may need some extra support.  If you observe changes to your family member’s usual behaviour, and are concerned about their wellbeing, here are some things that you can do to support them:

  • Spend quality time together
  • Encourage connecting with friends, sleeping and eating well, exercising and relaxation
  • Encourage them to seek support through the available channels via VICSES 

VICSES support services

There are a number of resources available to support your wellbeing.


Service Details Contact
Peer support VICSES Peer Support provides confidential support to VICSES volunteers and their immediate families, assisting those who experience stress reactions as a result of their involvement in operations or assist with personal problems.

Call 1800 899 927 at any time.

Please request VICSES Peer Support and leave a message with your name and contact details. 

Mental health and wellbeing team The VICSES mental health and wellbeing team has two registered Psychologists on staff to support all members.  Email wellbeing@ses.vic.gov.au to arrange a confidential discussion.
Employee assistance program (EAP) The VICSES Employee Assistance Program (EAP) provides short-term counselling and support for all VICSES members and immediate families. The EAP is easily accessible, voluntary, and can provide support on a range of  personal and work-related issues  Call 1300 OUR EAP (1300 687 327) or email eap@convergeintl.com.au to arrange a confidential consultation. 
When you contact any of these services, make sure you identify yourself as a member/family member/close friend of a VICSES volunteer or employee.


External mental health support servicesWellbeing support numbers