Call 132 500 from anywhere in Victoria for flood, storm, tsunami and earthquake emergency. For life-threatening emergencies call Triple Zero (000).

Current emergency information is available by calling the VicEmergency Hotline on 1800 226 226. At any time, warnings and advice are available by visiting the VicEmergency website.

If you are deaf, hard of hearing or have a speech impairment, contact the Victoria State Emergency Service (VICSES) through the National Relay Service.

Victorian Head Office

168 Sturt Street
Southbank, Victoria 3006

Phone: (03) 9256 9000 (administration only - not for emergency assistance or media enquiries)
International: +613 9256 9000
Fax: (03) 9256 9122

Office hours: 8.30am-5pm, Monday to Friday (excluding public holidays)


General administrative: Please use our Contact Form to send us your general administrative enquiries. If you require VICSES assistance relating to weather events, please ring 132 500.

Volunteering: Please see our Volunteer section.

Media: Please direct any media enquiries to the VICSES Media Line (6am-10pm, 24/7).

Regional offices

In addition to the Victorian Head Office, there are a number of regional offices throughout Victoria. These offices are open during normal business hours for all general business and administrative correspondence.

Please click the links below for regional office contact information and a listing of units: